About Products

#1 How to put in contact lenses?

Step 1: Take the lens out from the packet gently after washing and drying your hands.Then make sure you are holding the correct side of the lens.
Step 2: Hold up your upper eyelid and pull down your lower lid,then use the index finger to gently place the lens.
Step 3: Look up and down, left and right after putting the lens in so that it will settle into place, then close your eye in a while.
Step 4: Do again for the other eye through simple steps!

#2 How to remove contact lenses?

Step 1: Wash and dry your hands thoroughly before touching your eyes.
Step 2:Use your clean hand to gently pull down your lower eyelid, then pull up your upper eyelid.
Step 3:Using your index finger and thumb to pinch the lens gently.
Step 4:Look up and slide the lens down gently so that the lens will be kept in your eye, then pinch it off onto finger. Do it again for the other eye.

#3 Why is the actual color different from that on website?

Due to variable factors, such as light, camera lens filters, surrounding colors, original eye color/ eye shape/ makeup, etc, the color of the lenses may vary and look different. Such cases should be acceptable.

Kindly Remind:
Please contact us within 24 hours after you have received your lenses if you have any doubt about your lenses. Please don’t forget to enclose the lens picture so that we can check for you.

#4 What to do when lenses irrirate eyes?

Please soak your lenses in care solution which is exclusive for contact lenses for 24 hours, then rinse and scrub your lenses gently.
Check the two sides before wearing lenses to avoid uncomfortable experience, such as irritation, dry eyes,blurry vision, etc
Learn more info, please go to How to wear/take off contact lens.

#5 Safety information about wearing contact lenses

1.Always wash your hands before wearing, removing or handling your contact lenses.
2.Do not lend, borrow or share used contact lenses, otherwise, it may lead to infection or even blindness to eyes.
3.Please take off your lenses before sleeping.
4.Insert lenses before putting make-up on around eyes, and take off lenses before taking make-up off.
5.Please do not attend any water sports when wearing lenses.
6.New contact wearer wears less than 4 hours a day. When your eyes adapted to the lenses, you can wear them longer, but do not exceed 8 hours a day.

#6 How to take care of contact lenses?

1.Clean and disinfect the lens with moderate care solution (Place the contact in the palm of your hand. Wet your lenses with a few drops of care solution and carefully rub the lenses).
2.Use fresh care solution each time and discard solution from lens case after each use.
3.Remember to change solution regularly if you do not wear the lens often.
4.Rinse and scrub your lens every 2-3 days to prevent protein precipitation effectively.
5.Keep the lens away from sharp objects because the lenses are very thin and vulnerable.

 

About Order

#7 Can I amend my order?

Our staffs work speedily to get all orders processed and shipped out,therefore we are unable to change anything once order have been processed, such as shipping details, quantity of item, color and diopter counts.
Please make sure all the information is correct when you checkout.


#8 When can I get the parcel?


It will take 10-20 days for shipment on normal situation. Actually we are unable to control the shipping speed, it depends on destination country handling time.

 

#9 Where is my order and How can I track?

1.All of placed orders will be processed and dispatched within 48 hours.Some items with high prescription and shortage may expereince possibly delayed dispatch for 2-3 days because of customization and stocking. Please understand.

2.Get your tracking number through your own account, and Track your Order

 

#10 Can I exchange or return my order?

It is a pity that we do not provide exchange service for anyone. If your order have any faulty or issue, contact us within 24 hours once you get the parcel.

Please turn to Return/Refund Policy and get more details.

Our customer service team will solve your problems as soon as possible.

 

#11 Faulty goods

If the goods have any faulty and issue with your order when you get the parcel,contact us within 24 hours!

Please enclose the picture and tell us the details of issue,we will check and solve it for you as soon as possible.

 

I'm interested in wearing contact lenses. How long does it take to get used to them?

It depends on the type of contact lenses you choose. Most people find soft contacts — hydrogel or silicone hydrogel contact lenses — are immediately comfortable. If you choose rigid gas permeable contact lenses (also called RGP or GP contacts) or hybrid contact lenses, it might take a couple weeks or longer for your eyes to fully adapt to the lenses. In rare cases, a person might not ever feel comfortable wearing contact lenses.

Are contact lenses difficult to care for?

There are certain steps you need to take to ensure that your eyes stay healthy and your contacts last as long as possible. 

The exceptions are daily disposable contact lenses and some extended wear contacts that are discarded every time they're removed. With these, you throw them out when you're done wearing them, so there's no care regimen at all.

Can a contact lens get lost behind my eye?

No. At worst, you might have trouble finding it under your upper eyelid if you rub your eye and dislodge the lens from its proper position. If necessary, your eye care practitioner can help you locate and remove the lens.

 

How old must children be before they can wear contact lenses?

That depends on how responsible the child is. This decision is best made jointly between you, your child and your eye doctor. 

What kinds of contacts are available?

Contact lenses come in various material types, replacement schedules and wear schedules. Many wearers find disposable contact lenses and extended wear contacts are the most convenient.

Replacement schedules. Your eye doctor will prescribe your replacement schedule. It depends on the contact lens material and design, as well as your lifestyle and the condition of your eyes.

  • Reusable hydrogel and silicone hydrogel soft contact lenses can last up to a year; rigid GP contacts can last even longer if they are properly cared for.

  • Frequent or planned replacement soft contact lenses last one to several months.

  • Disposable soft contacts last from one day (daily wear) to up to two weeks (extended wear).

Wear schedules. Daily wear contact lenses must be removed before sleep. Extended wear contacts can be worn continuously (day and night) for up to a certain number of days, usually seven to 30 days.

Special contact lenses. Special contact lenses include bifocal contact lenses, colored contacts, orthokeratology contact lenses that correct your vision while you sleep, theatrical contact lenses, contact lenses for astigmatism and UV-blocking contacts.

Are disposable contact lenses worth the extra money?

Many doctors highly recommend disposable contact lenses. They are an excellent choice health-wise, because there is less opportunity for protein and bacteria to build up on them. Also, if you wear daily disposable contact lenses, which are discarded at the end of the day, you won't need to buy contact lens solutions to clean and disinfect them after each use.

Extended wear contacts let you start your day with clear vision.

Is there really a big difference between daily wear and extended wear contact lenses?

Yes. Extended wear contacts are made of special materials that allow more oxygen to reach your eye, which makes them safer for wear during sleep.

The FDA determines the maximum amount of time that extended wear lenses can be worn before removal. Some brands are approved for up to seven days of continuous wear; others can be worn for up to 30 days.

 

Where is the best place to buy contact lenses?

After your eye doctor prescribes your contact lenses, you can order lenses from your doctor, at retail stores or over the Internet. The best place to buy contact lenses depends on many factors, including availability, cost and service.

How can I save money?

Comparison shopping is the best way to save money. 

My doctor refused to give me my contact lens prescription. Is this legal?

In the United States, the Fairness to Contact Lens Consumers Act gives American consumers the right to receive a copy of their contact lens prescription so they can purchase replacement lenses from the vendor of their choice.

The federal law requires that contact lens prescribers provide patients a copy of their contact lens prescription after a contact lens fitting. It also requires that the prescriber verify the contact lens prescription to any third party that the patient designates, such as an online merchant.

Try these interactive Rx forms to learn what the measurements mean on your eyeglass prescription or contact lens prescription.

 

I'm looking for a specific type of contact lens. Do you know where I can find it?

If you don't have a contact lens prescription for the lens you are interested in, you must first visit your eye doctor for an eye exam and a contact lens fitting.

This is true even if you don't need vision correction and are interested in only colored contacts or novelty (special-effect) contact lenses.

Why? The FDA considers contacts to be medical devices because you put them in your eyes; it has created these guidelines for your safety. Plus, each contact lens and each person's eyes are a little different, so the doctor needs to perform a specialized fitting for you. When contact lenses don't fit correctly, they can cause serious eye problems.

 

 

Why did my doctor tell me to come back after he has already fitted me with my contacts?

If he asked you to come back about a week later, it's because he wants to be sure that you're not having any problems, such as contact lens-related dry eye or eye irritation.

If it's about a year later, it's to check whether your prescription has changed and to check for any eye diseases, which are best treated in their early stages before any vision loss can occur.

How many people wear contact lenses in the United States?

According to the most recent data published by the U.S. Centers for Disease Control and Prevention (CDC), an estimated 45 million Americans wear contact lenses — including 3.6 million adolescents ages 12 to 17 years (14.5 percent of adolescents), 7.5 million young adults ages 18 to 24 years (24.4 percent of this age group), and 33.9 million adults age 25 and older (15.5 percent of this age group).

Stated another way, an estimated one in seven adolescents and one in six adults in the United States wear contact lenses.

Can't find what you are looking for, try to contact us